I bought a 2007 Saturn Ion June of last year....I know now that was a mistake....first of all I was not told by the dealer that for warranty work I had to take it back a Saturn dealer (not just any Certified GM dealer *dumb*) before I purchased the car but was told they'd come get my car to fix it and bring it back to me and give me a rental car if it was going to take more than a day to fix the problem...the only dealer in the state of MS is in Jackson and that's also the closest one...I live about 90 miles away from there. This sucks because for me to get the warranty work done I have to take off work and take it up there and sit there for I don't know how long...here is what has happened so far...... I got my mom to take it to get the oil changed (she was going to be in Jackson anyway), instead of just changing the oil they did the complete 6000 mile maintenance inspection and was going to charge me over $200 for it...note we only told them to change the oil, nothing else...Thankfully my mom caught it and got them to take it off... Later I was informed only a Saturn dealer could do warranty work on it; so when the driver's side window motor went out and the sunroof started leaking I called them to come get my car like they said they would so I wouldn't have to take off work...of course they weasled out of that saying they were short-handed because it was right before Christmas...so I had to take off work and take the car to them...they replaced the window motor and claimed they fixed the sunroof; that was December 27, 2007. It is now May 2008 and the sunroof is leaking again. They still will not come get my car to work on it like was told to me before I purchased the car stating the reason this time is because of gas prices. I understand gas is high, but for me to take it up there for a problem that should no longer exist I have to pay for that gas and that is not right at all seeing that if they had fixed it right the first time I would not be in this predicament. They did not even try to make up for any of it. I was told by a Certified GM Dealer that they could indeed do the warranty work on Saturn vehicles so I am going to try to get them to fix my sunroof. Maybe they will actually fix it this time. I wrote a letter and filed a complaint in March I believe it was, which came back that "only Saturn dealers could do warranty work on Saturn vehicles. Sorry for the inconvenience." Me and my mom approached the Saturn of Jackson service department about what the GM dealer had told us and he got kind of rude and said that the GM dealer lied and only Saturn dealers could do warranty work on Saturn vehicles...which doesn't make sense because if they couldn't they wouldn't get paid if they did the work....I will NEVER buy another Saturn and will tell everyone possible not to buy one as well....I do like my ION but Saturn and the service department lies and does all they can to weasle out of things. The only thing I can say is we learn from our mistakes...NEVER BUY A SATURN!!! |